NEW QUESTION 29
The available case types are: (Choose two.)

NEW QUESTION 30
What are common types of application record data that are imported during a CSM data migration? (Choose two.)

NEW QUESTION 31
Match the definitions for roles relationships.
Hot Area:

NEW QUESTION 32
Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)

NEW QUESTION 33
Partner admin contacts have access to the data of both their partner accounts and customer accounts.

NEW QUESTION 34
In the Customer Service Management space, what does the term asset management mean?

NEW QUESTION 35
Configure chat for Agent Workspace so that agents can interact with their customers. From a chat, agents can:
Options are :

NEW QUESTION 36
What are the Forum User Types? (Choose three.)

NEW QUESTION 37
Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)

NEW QUESTION 38
Which of the following functions can be completed when using the Field Service Management Application on a mobile device offline? (Choose three.)

NEW QUESTION 39
Which Business Rules are part of the Customer Service Management baseline configuration? (Choose two.)

NEW QUESTION 40
What are features of Customer Service Management? (Choose four.)

NEW QUESTION 41
Contextual Search framework is used for providing Knowledge search results in which of these scenarios?

NEW QUESTION 42
Which are the key self-service functions of the Customer Support Portal? (Choose three.)

NEW QUESTION 43
The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses.

NEW QUESTION 44
Which of the following roles cannot update a consumer’s record?

NEW QUESTION 45
Information in the Case Field ‘Contact’ is copied to which Incident Field?

NEW QUESTION 46
Major Issue Management uses which one of the following capabilities?

NEW QUESTION 47
What is required to synchronize fields from a parent to a child case(s)?

NEW QUESTION 48
How many outbound email accounts are supported in Customer Service Management?

NEW QUESTION 49
Which one is NOT a dependency for the Customer Service Plugin?

NEW QUESTION 50
What one of the following is optional when creating a Catalog workflow?

NEW QUESTION 51
What is required to synchronize fields from a parent to a child case(s)?