This page was exported from Actual Test Materials [ http://blog.actualtests4sure.com ] Export date:Fri Nov 15 21:37:52 2024 / +0000 GMT ___________________________________________________ Title: [2022] Verified CIS-CSM Dumps Q&As - 1 Year Free & Quickly Updates [Q29-Q51] --------------------------------------------------- [2022] Verified CIS-CSM Dumps Q&As - 1 Year Free & Quickly Updates Latest 2022 Realistic Verified CIS-CSM Dumps - 100% Free CIS-CSM Exam Dumps NEW QUESTION 29The available case types are: (Choose two.)  Product Support  Order  Product  Support NEW QUESTION 30What are common types of application record data that are imported during a CSM data migration? (Choose two.)  Knowledge Article  Accounts  Chat  Case NEW QUESTION 31Match the definitions for roles relationships.Hot Area: NEW QUESTION 32Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)  Manage cases on behalf of customer service agents  Create cases on behalf of customers  Manage requests on behalf of customer service agents  Create requests on behalf of customers  Manage major incident communication on behalf of a customer service manager NEW QUESTION 33Partner admin contacts have access to the data of both their partner accounts and customer accounts.  True  False Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/reference/r_RolesInstalledWithCustomerService.htmlNEW QUESTION 34In the Customer Service Management space, what does the term asset management mean?  Financial, contractual and inventory information of assets  A set of business activities and processes used to track assets  Tables in the Asset application  Tracking products or services customers are using ExplanationNEW QUESTION 35Configure chat for Agent Workspace so that agents can interact with their customers. From a chat, agents can:Options are :  Escalate the chat to virtual agent  Create a record, such as an incident or a case  Escalate the chat to another agent  Respond to questions NEW QUESTION 36What are the Forum User Types? (Choose three.)  Admin  Registered  Public  Custom  Moderator NEW QUESTION 37Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?(Choose two.)  Imported external articles appear as attachments in ServiceNow  Only applications that allow WebDAV connections can be integrated  The imported article will have the same category it had in the source knowledge base  SharePoint blocks this integration ExplanationNEW QUESTION 38Which of the following functions can be completed when using the Field Service Management Application on a mobile device offline? (Choose three.)  Manage requests  Execute assigned tasks  Close work orders  Manage cases  Manage assets ExplanationExplanation:When your mobile device is offline, you can execute assigned tasks at the task location, manage assets, track the time stamp of updated tasks, and close work orders and work order tasks. The data for tasks performed offline is stored in the device cache and synchronized when the device goes online.Reference: https://docs.servicenow.com/bundle/madrid-field-service-management/page/product/field- service-management/concept/mobile-experience-fsm.htmlNEW QUESTION 39Which Business Rules are part of the Customer Service Management baseline configuration? (Choose two.)  Apply Role by Customer  Auto Assessment  Change Update to Close  Update Case Entitlement NEW QUESTION 40What are features of Customer Service Management? (Choose four.)  Timed Audits  Service Entitlements  Demand Management  Service Prospecting  Real-time SLAs  Service Contracts  Skills-based routing NEW QUESTION 41Contextual Search framework is used for providing Knowledge search results in which of these scenarios?  Entering question in portal only  Record Producer only  Both portal question entry and Record Producer  None of the above NEW QUESTION 42Which are the key self-service functions of the Customer Support Portal? (Choose three.)  Community  Knowledge Base  Open An Incident  Service Catalog Explanation/Reference: https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/success/ playbook/self-service-improvement.pdfNEW QUESTION 43The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses.  True  False NEW QUESTION 44Which of the following roles cannot update a consumer’s record?  sn_customerservice_agent  sn_customerservice_manager  sn_customerservice.consumer_agent  admin Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/task/create-a-consumer-record.htmlNEW QUESTION 45Information in the Case Field ‘Contact’ is copied to which Incident Field?  Contact  User  Customer  Caller Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/reference/csm-integration-sm-incident.htmlNEW QUESTION 46Major Issue Management uses which one of the following capabilities?  Governance Risk and Control  Targeted Communications  Asset management  Record producers ExplanationNEW QUESTION 47What is required to synchronize fields from a parent to a child case(s)?  The advanced plugin (com.sns.pa.customer_service_advanced) needs to be activated  Major Issue Management needs to be installed and certain properties enabled  No action required, this is a standard Customer Service Management feature  The role of sn_customerservice.customer_case_manager must be assigned ExplanationNEW QUESTION 48How many outbound email accounts are supported in Customer Service Management?  One  Unlimited  Two  One per business service NEW QUESTION 49Which one is NOT a dependency for the Customer Service Plugin?  Task Activities  Skills Management  Openframe  Communities NEW QUESTION 50What one of the following is optional when creating a Catalog workflow?  Publishing the workflow  Defining workflow activities  Approving the workflow  Managing workflow versions Explanation/Reference: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/workflow- administration/task/t_CrtWkflwNewSvcCtlgItm.htmlNEW QUESTION 51What is required to synchronize fields from a parent to a child case(s)?  The advanced plugin (com.sns.pa.customer_service_advanced) needs to be activated  Major Issue Management needs to be installed and certain properties enabled  No action required, this is a standard Customer Service Management feature  The role of sn_customerservice.customer_case_manager must be assigned Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/task/config-major-case-synchronization.html Loading … CIS-CSM Dumps PDF and Test Engine Exam Questions: https://www.actualtests4sure.com/CIS-CSM-test-questions.html --------------------------------------------------- Images: https://blog.actualtests4sure.com/wp-content/plugins/watu/loading.gif https://blog.actualtests4sure.com/wp-content/plugins/watu/loading.gif --------------------------------------------------- --------------------------------------------------- Post date: 2022-05-22 11:51:09 Post date GMT: 2022-05-22 11:51:09 Post modified date: 2022-05-22 11:51:09 Post modified date GMT: 2022-05-22 11:51:09