This page was exported from Actual Test Materials [ http://blog.actualtests4sure.com ] Export date:Fri Nov 15 18:42:04 2024 / +0000 GMT ___________________________________________________ Title: [May-2022] Avaya 33820X Actual Questions and Braindumps [Q27-Q49] --------------------------------------------------- [May-2022] Avaya 33820X Actual Questions and Braindumps Pass 33820X Exam with Updated 33820X Exam Dumps PDF 2022 NEW QUESTION 27A Call Management System (CMS) Release 19 goes to market per the Avaya Global Product Distribution policy. It is sold through direct and indirect channels. The channel strategy and sales model are not affected by this release.Which three are CMS Release 19 deployment options with the flexibility to meet the needs of every customer? (Choose three.)  Amazon Web Services  Oracle Sun Blade 150  CMS Virtual Appliance OVA (Customer-provided VMware vSphere Platforms)  Oracle Fire V880/V890  Avaya Solutions Platform Servers NEW QUESTION 28With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedicated software image of Avaya’s market leading Contact Center solutions.What Is the default VPC hardware and software configuration?  Dedicated hardware and shared software  Shared hardware and shared software  Shared hardware and dedicated software  Dedicated hardware and dedicated software NEW QUESTION 29Many organizations are seeking ways to lower the cost of application development, management, maintenance, and updates.To become agile to changing business conditions and minimize the cost of updates, which fully featured graphical development environment for creating applications, and runs on Avaya Experience Portal, Is available for customers?  Graphical Designer  Call Vectoring  Visual Designer  Avaya IX™ Orchestration NEW QUESTION 30Avaya Elite Multichannel (EMC) is a Microsoft Windows-based software feature set.Avaya Elite Multichannel R6.6 integrates with MS Dynamics 365 in which two use cases? (Choose two.)  Avaya Elite Multichannel agent desktop (thick client) with Microsoft Dynamics web client  Microsoft Dynamics (thin client) embedded with Avaya Elite Multichannel APIs (channel controls)  Avaya Elite Multichannel agent desktop (thick client) and Microsoft Dynamics (thick client) embedded together on the agent desktop  Microsoft Dynamics (thick client) embedded with Avaya Elite Multichannel APIs (channel controls) NEW QUESTION 31A customer wants an Avaya Elite Multichannel R6.6 solution with the following deployment options:* Single Server* Multiple Server – Single VMS* Multiple Server – Multiple VMSIn a Multiple Server – Single VMS Preferred Deployment option, which three are the part of the 3-server solution? (Choose three.)  EMC-IDS  EMC-CORE  EMC-XML  EMC-SQL-DB  EMC-VMS NEW QUESTION 32A client wants a solution to view live, real-time information, and see the immediate results of their adjustments.From a migration standpoint, in addition to Avaya Aura® Call Center Elite, which additional application will preserve the customer investment?  Avaya IX™ Workforce Engagement  Avaya Intelligent Customer Routing  Avaya Call Management System  Avaya Aura® Elite Multichannel NEW QUESTION 33A Call Management System (CMS) Release 19 goes to market per the Avaya Global Product Distribution policy. It is sold through direct and indirect channels. The channel strategy and sales model are not affected by this release.Which three are CMS Release 19 deployment options with the flexibility to meet the needs of every customer? (Choose three.)  Amazon Web Services  Oracle Sun Blade 150  CMS Virtual Appliance OVA (Customer-provided VMware vSphere Platforms)  Oracle Fire V880/V890  Avaya Solutions Platform Servers NEW QUESTION 34A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal. From a technical and administration standpoint, CBA supports which two environments? (Choose two.)  CTI  EC500  PRI  SIP NEW QUESTION 35A customer wants a higher balance efficiency by leveraging their contact center as a strategic resource.Using one platform and single-user interface, what are three functions that Avaya IX™ Workforce Engagement unifies? (Choose three.)  Quality Monitoring  Enterprise Analytics  Customer Feedback  Expert Agent Selection  Workforce Management NEW QUESTION 36A customer wants to use their Contact Center strategically, rather than just as a mechanism to field customer calls. Which three are Workforce Engagement optional add-ons? (Choose three.)  Customer Feedback  Speech/Voice Analytics  Quality Monitoring  Workforce Management  Desktop and Process Analytics NEW QUESTION 37Refer to the exhibit.Based on the following features and functions:* Able to choose the best agent available to handle an outbound contact* Supports behavior-based past and predicted future behavior for customers and agents* Supports data trending to determine patterns which is refreshed daily* POM queries It at that moment In time when It decides on the agent handling a given call Which application would you place in the blue box?  Avaya Intelligent Customer Routing  Workspaces for Elite with POM Integration  Best Service Routing  Afiniti Enterprise Behavioral Pairing NEW QUESTION 38A customer wants to use their Contact Center strategically, rather than just as a mechanism to field customer calls. Which three are Workforce Engagement optional add-ons? (Choose three.)  Customer Feedback  Speech/Voice Analytics  Quality Monitoring  Workforce Management  Desktop and Process Analytics NEW QUESTION 39Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?  Enablement Licensing (EL)  Application Specific Licensing (ASL)  Standard License (SL)  Advanced License (AL) NEW QUESTION 40A customer requires a Call Center feature that will provide the following:* A routing algorithm to manage agents, call volumes, service levels, and predict call wait time* As agents become available, select the next contact based on defined business objectives to meet service levels across the enterprise.To meet these requirements, which Call Center Elite feature would you recommend?  Advanced Call Vectoring  Business Advocate  Best Service Routing  Expert Agent Selection NEW QUESTION 41Refer to the exhibit.The exhibit shows a basic Avaya Oceana® setup with Call Center Elite, showing a complete multi-touch solution with Call Center Elite serving customers via voice, and Oceana supporting email, chat, SMS, co-browsing and more.In the box with the question mark (?), which Avaya Aura® component is required to complete this illustration?  Avaya Aura® Application Enablement Services  Avaya Aura® Communication Manager  Avaya Aura® Call Center Elite Multichannel  Avaya Experience Portal NEW QUESTION 42An Avaya customer has ordered an Avaya Call Management System (CMS) Release 19 without a turnkey server, for installation on one of their customer provided VMware vSphere systems.The CMS Release 19 turnkey servers are provided by the Avaya Solutions Platform program, with the server fitting which profile?  ASP 110  ASP 100  ASP 120  ASP 130 NEW QUESTION 43Which Cloud Delivery enables partners and customers to integrate a wide range of features, including SIP Trunking, global DID and 800 service, voice notification, messaging, and API workflows?  Private Delivery  Public Delivery  CPaaS Delivery  Hybrid Reference:https://www.ngcnetworks.co.uk/wp-content/uploads/2019/05/Avaya-OneCloud-Brochure.pdfNEW QUESTION 44You are designing a solution for a customer with Avaya IX™ Workforce Engagement and Avaya Contact Recorder (ACR) in their contact center.When determining the number of DSP’s required for agent recording in an all IP environment using DMCC Call Recording, what is the recommended ratio used?  Number of agents X 5 = DSPs  Number of agents X 4 = DSPs  Number of agents X 3 = DSPs  Number of agents X 2 = DSPs NEW QUESTION 45An Elite Multichannel (EMC) Release 6.6 Server enhancement is support for Real-time reporting for how many agents with unicast?  500  600  700  800 Reference:https://downloads.avaya.com/css/P8/documents/101056329#:~:text=EMC%206.6%20supports%20real%2Dtime%20reporting%20for%20500%20agents%20with%20unicast.NEW QUESTION 46Avaya enabled the automated installation of the Avaya OneCloud™ ReadyNow software. With each ReadyNow Solution, Avaya is delivering a pre-built golden image which includes the Avaya Virtual Machine applications or services.Additionally, which program Is leveraged to automate the implementation of network, firewalls, and security container?  Avaya Update Manager  Capacity Planner  Avaya Maestro  vCenter Manager NEW QUESTION 47Which three statements are true for the Avaya Aura® Call Center Elite ordering process? (Choose three.)  Call Center Elite requires CMS.  Call Center Elite 8.0 goes to market per the Avaya Global Product Distribution policy.  CC-Elite can be ordered as a standalone for a 3rd party PBX.  It is sold through Direct and Indirect channels.  Call Center Elite includes Business Advocate. NEW QUESTION 48You are designing a solution for a customer with Avaya IX™ Workforce Engagement and Avaya Contact Recorder (ACR) in their contact center.When determining the number of DSP’s required for agent recording in an all IP environment using DMCC Call Recording, what is the recommended ratio used?  Number of agents X 5 = DSPs  Number of agents X 4 = DSPs  Number of agents X 3 = DSPs  Number of agents X 2 = DSPs NEW QUESTION 49You have designed a reference solution that includes the Avaya G450 Media, which is targeted for mid-to-large sized branch offices, medium sized standalone businesses, or small campus environments.The robust TDM capabilities for scalability and deployment flexibility Includes 192 analog or digital (DCP) ports, up to 8 Tl/E1s up to 10,000 Busy Hour Call Completions, and how much DSP channel capacity?  320  160  20  80 Reference:https://www.trcnetworks.com/avaya-media-gateways-g250g350g430g450g650g860ig550/ Loading … Latest 33820X Pass Guaranteed Exam Dumps with Accurate & Updated Questions: https://www.actualtests4sure.com/33820X-test-questions.html --------------------------------------------------- Images: https://blog.actualtests4sure.com/wp-content/plugins/watu/loading.gif https://blog.actualtests4sure.com/wp-content/plugins/watu/loading.gif --------------------------------------------------- --------------------------------------------------- Post date: 2022-05-11 13:30:58 Post date GMT: 2022-05-11 13:30:58 Post modified date: 2022-05-11 13:30:58 Post modified date GMT: 2022-05-11 13:30:58