[Aug 04, 2022] 1Z0-1037-21 Dumps Full Questions - Exam Study Guide [Q16-Q34] : Actual Test Materials : http://blog.actualtests4sure.com

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[Aug 04, 2022] 1Z0-1037-21 Dumps Full Questions - Exam Study Guide [Q16-Q34]

[Aug 04, 2022] 1Z0-1037-21 Dumps Full Questions - Exam Study Guide

Oracle Knowledge Management Cloud Free Certification Exam Material from Actualtests4sure with 72 Questions

NO.16 Which statement is true about dashboards?

The dashboard design center’s reports explorer lists only reports that can beadded to a dashboard.

A new dashboard can be created by copying an existing dashboard.

A new dashboard can be created only by dragging existing reports to the dashboard design center.

A new dashboard can be scheduled with alerts

A new dashboardmust have more than one report.

NO.17 A customer has a problem with a damaged battery and searches your knowledge base with the search term
“battery damageissue.” The customer selects one of the answers in the search result and wants to view answers that contain closely related articles in continuation to the selected answer.
What should you configure?

Open the answer containing the battery damage issueterm and under the Relationship tab add the loosely related continuation answers in Manually Related Answers.

Open the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Sibling Answers.

Edit the alias text file to include alias words – battery damage, battery issue, battery.

Include battery and damage as keywords under Answers Stop Words.

NO.18 Which three components do you configure in Oracle Service Cloud that are synced to Knowledge Advanced?
(Choose three.)

Product and Categories

API Roles

Console roles

Web roles

Workflows

NO.19 Which three tasks should you perform after deploying custom objects? (Choose three.)

creating a workspace

creating standard reports

creating system attributes

adding the workspace to a user’s navigation set

editing a user’s profile to grant permissions to use the custom object workspace

defining relationships with other custom objects or standard objects

NO.20 Which three types of answers can be added to the knowledge base? (Choose three.)

XML

TEXT

HTML

URL

File Attachment

NO.21 Which two statements are true about response requirements for incidents? (Choose two.)

Response requirements include the maximum time limit for responding to each inquiry for an unresolved incident.

Custom response requirements are based on the level of service being provided.

Holidays have to be defined before creating response requirements.

Default response requirements for an interface cannot be modified.

NO.22 You have created a new answer article for your customer but when you are trying to see that answer article on the Customer’s Portal you find that it is not appearing.
Which two issues might be causing the problem? (Choose two.)

There is no answer content added to the answer article.

There is no display position defined for the answer article.

The answer status is not set to public or custom status of status type “public”.

The answer article is not assigned to any staff member/staff agent.

There is no search term added in the answer keyword list.

The answer is not assigned to any product/category that is visible to a customer.

NO.23 Your customer wants to update the new office address in about 1000 answer articles.
Your client has three interfaces for each of their lines of business that will all have different information.
What will you recommend to the client to update all the relevant answers?

Create a standard text to include the new address and update all the answers to include it.

Call support and have them run a search and replace on the database.

Create a variable to contain the address and update all answers to include it.

Search for all answers that have the address and update.

NO.24 Contact X is assigned to a Platinum SLA, which allows the contact to create a total of 250 incidentsin a month.
Your client wants to reduce the number of incidents to 100.
Which action should you perform?

Delete the Platinum SLA and save the record, create a new SLA with a different name, and assign a total incident count of 100.

Activate the default SLA which has a default incident count of 100 by deleting the Platinum SLA.

In the Platinum SLA modify the total incident count to 100 and save it.

Rename the Platinum SLA, change the total incident value to 100, and save it.

NO.25 Your customer tries to use Knowledge Foundation API to fetch answer articles from Oracle Service Cloud and display them in an external application.
However, when they try to connect with Knowledge Foundation API they receive an exception code”ACCESS_DENIED”.
What are two reasons for this? (Choose two.)

Staff account credentials are not correct.

Staff account profile does not have permission to access Knowledge Foundation API.

For Site “II_CONNECT_ENABLED” Configuration setting is not turned on.

For Site “IP_CONNECT_ENABLED” Configuration setting is not turned on.

Knowledge Foundation API can only be used by an internal application.

NO.26 Which two components are used by the Knowledge Advanced Task Management facility to automatically generate tasks? (Choose two.)

configured workflow processes

notification configuration

privileges

user roles

content life cycle events

NO.27 You have created a new article in your knowledge base andyou want it to always appear at the top of the search result page.
What display position should you configure?

Place at First

Place at Top

Historical usefulness

Fixed at Top

Fix First

NO.28 Which two components are used by the Knowledge Advanced Task Management facility to automatically generate tasks? (Choose two.)

content life cycle events

notification configuration

configured workflow processes

user roles

privileges

NO.29 Which three statements are true about processing options in Web Services? (Choose three.)

SuppressExternalEvents and SuppressRules properties can also be defined for GetProcessingOptions.

FetchAllNames proprerty of GetProcessingOptions indicates tothe server that all NameID Types should include both Name and ID.

SuppressExternalEvents = true and SuppressExternalRules = true indicates to the server that External Event and Business Rules should not be triggered.

SuppressExternalEvents = true andSuppressExternalRules = true indicates to the server that External Event and Business Rules should execute on operation completion.

SuppressExternalEvents and SuppressExternalRules properties can be defined only for Create, Update, and Destroy Processing Options.

FetchAllNames = true indicates the server that it should fetch all Names but does not fetch IDs.

NO.30 What two factors are responsible for ranking of an answer? (Choose two.)

display position

number of answers linked to that answer

number of searches for that answer article

solved count based on customer activity

NO.31 Which two statements are true about Connect Web Services? (Choose two.)

If there is a requirement toextend Agent Desktop, Connect Web Service cannot be used within a Desktop Add-In.

Connect Web Services can be used to integrate with other applications that require Oracle Service Cloud Data including integrating from Agent Desktop Add-ins.

Connect Web Services should only be used for read-only data.

Connect Web Services can be used anytime you are looking to extend the functionality offered by Oracle Service Cloud.

NO.32 Which three pieces of information can be obtained from the Knowledge Advanced Analytics standard reports?
(Choose three.)

Words without Concepts

Article Aging

Click-ThoughRate of External Documents

Questions with High Score Answer

Search Accuracy

NO.33 Which five components can be used to filter the Authoring inbox? (Choose five.)

Product and Categories

User

Assignment status

Rating

Views

Content Types

Locales

Consoleroles

NO.34 Which two statements are true about the Connect Common Object Model? (Choose two.)

An array object is a collection of primary objects.

Primary objectscontain either primitive data types or sub-objects.

Sub-objects contain only primitive data types.

CRUD operations can be performed on sub-objects only through their parent primary object.

Primary objects have only independent life cycles.

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