QUESTION 39
A UX Designer presents a creative design approach to solving end-user problems, beginning with identifying their needs and ending with creating solutions that meet those needs.
Which approach is being followed?

QUESTION 40
Cloud Kicks wants to drive engagement on its website.
Which two Salesforce features should boost engagement?
Choose 2 answers

QUESTION 41
A UX Designer wants to ensure new Salesforce users are given the appropriate onboarding experience.
Which two on-App Guidance customizations should be used?

QUESTION 42
Cloud Kicks wants to create a new service experience, increasing user satisfaction for internal and external users Both a customer community and a service console win be created.
Which tool should a UX Designer use to document user goals, common tasks, and pain points?

QUESTION 43
A UX Designer is creating an experience to help organize content into collapsible sections.
Which Lightning component should be used?

QUESTION 44
A UX designer is creating a customer support site in experience builder that will internationalized across the 12 different countries Which two designs considerations should be made when planning for the site

QUESTION 45
A UX Designer is going to create a custom app for a new team of service agents.
Which three parts of the user interface could be customized?
Choose 3 answers

QUESTION 46
What are Salesforce core design principles when making design decisions?

QUESTION 47
Which visual design elements should be used in corporate style and branding guidelines?

QUESTION 48
Cloud Kicks (CK) wants to adopt a human-centered design process in the redesign of its Salesforce journeys and processes.
In which order should CK’s UX Designer undertake the steps of this process to achieve maximum impact?

QUESTION 49
How would a UX Designer Differentiate between voice and tone?

QUESTION 50
Universal Containers (UC) has implemented Service Cloud. There is a flag field on the case object that marks a case as (Sensitive). UC requested that this flag can be viewed by all users who have access to the case but only be edited by the assigned case assessor. The case assessor is a lookup field on the case object. How can an architect achieve this requirement?

QUESTION 51
Cloud Kicks wants to represent stages for opportunities within the sales process.
Which Salesforce Lightning Designing System (SLDS) component should be recommended?

QUESTION 52
Which criteria should the designer consider when selecting users for testing?

QUESTION 53
Cloud Kicks wants to modify one of its custom Lightning Web Components so that its administrators can change the look and feel depending on what type of Lightning page is used in.
Which feature should be recommended?