Get Instant Access of 100% Real APMG-International Change-Management-Foundation Exam Questions with Verified Answers [Q23-Q47]

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Get Instant Access of 100% Real APMG-International Change-Management-Foundation Exam Questions with Verified Answers

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NEW QUESTION 23
Which MNTIpreference is characterized by being spontaneous and disliking detailed plans?

Intuition

Feeling

Perceiving

Introvert

NEW QUESTION 24
What role in change must promote an idea to potential Sponsors?

Idea-Generator

Sponsor

Targets

Change Agent

NEW QUESTION 25
Which management approach is recommended to help people through the’endings’phase of Bridges model of human transition?

Look for quick successes to announce

Concentrate on the emotional content of issues

Be clear about the scope of the change

Encourage people to turn their backs on the past

NEW QUESTION 26
Which is an engagement level of Mayfield’s stakeholder radar technique?

Ideal

Required

Must have

Vital

NEW QUESTION 27
Which reason explains why it is helpful to segment stakeholders?

Identities individuals or groups who are resisting change

Enables different approaches and analysis techniques to be used with different stakeholder groups

Helps identify the organization’s culture for scoping appropriate engagement

It highlights the level of influence and interest stakeholders have in the planned change

NEW QUESTION 28
Which advice is given about managing the ‘complexresponsive processes’ that surround emergent change?

He prepared to spend time addressing every specific issue that anses

Focus on the main purpose of the change father than specific events

Restrict communications about change to only those who need to know

Ignore any ‘unofficial’ discussions between managers and staff

NEW QUESTION 29
Which management approach is recommended to help people through the neutral zone’ phase of Gridges’ model of human transition?

Hold on to established routines wherever possible

Reduce gossip by limiting social occasions at work.

Direct feedback through the normal line management processes

Describe thisperiod as an opportunity to learn

NEW QUESTION 30
According to Tiompenaars and harronden-Turner, which example is a level three basic assumption’ expression of culture?

Meeting customer need is more important than profit

Senior management grades are entitled to ‘executive’ chairs

The team motto is ‘to deliver excellent service’

The required behaviors are set out in theemployee’sguide

NEW QUESTION 31
Which is a benefit of using change agent networks?

They take charge of defining and appropriate strategy for change

They take accountability for delivering all change objectives within agreed timescales

They provide reports to management on staff performance

They help people keep up to date and involved in the change

NEW QUESTION 32
According to theBechard and Harris change formula’ which response will increase an individual’s dissatisfaction with the status quo?

Amend performance targets during the change

Communicate the danger of inaction

Clarify the steps users need to take

Focus on the benefits of the change

NEW QUESTION 33
In Herzberg’s studies on job satisfaction, which statement about dissatisfiesChygene factors’) is true?

Dissatisfiers are the only factors that can be influenced in the work place.

Beyonda certain level, improving dissatisfiers does not lead to job satisfaction

It is unnecessary to consider the impact of change on the dissatisfiers

The dissatisfiers are related to the workitself, rather than its context

NEW QUESTION 34
Which is an effect in an organization if the psychological contract between an organization and its staff is broken?

Additional change agents will be need to be appointed

Staff will be more willing to help achieve the outcomes of change

The likelihood of achieving performance targets reduces.

There will be no effect if senior managers maintain discipline

NEW QUESTION 35
When assessing the severity of change impacts during a stakeholder impact assessment, what is meant by the coverage of impact?

The number of change initiatives affecting a specific stakeholder category

The probability of unintended consequences affecting a stakeholder group

The number of change agents required to support the change

The proportion of a given stakeholder group that are impacted by a change

NEW QUESTION 36
Which action, taken as part of the four-step emergent change process, addresses the currentconsequences of the change not yet being a reality?

Identify what people are experiencing once the chances are complete

Capture what people are experiencing in the present state

Create a vision statement that captures the desired future state

Develop a route-map for implementing the required changes

NEW QUESTION 37
According to Morgan, what metaphor describes an organization where formal management of change is impossible?

Flux and transformation

Machines

Political systems

Brains

NEW QUESTION 38
Which of the following statements about the change severity assessment ‘environment’ impact are true?
The amount of other activity happening at the same time as the charge is a factor The common values and behaviors in the organization is a factor.

Only1 is true

Only 2 is true

Both 1 and Z are true

Neither 1 or 2 is true

NEW QUESTION 39
Which statement about Senge’s system thinking model is correct?

Processes in organizations can either support or limit the effectiveness of change

Change can beplanned and implemented using an eight-stage model

Change must e driven primary by senior sponsors

Leadership support is NOT required in the systems thinking model

NEW QUESTION 40
Which is a desired characteristic of a vision statement for a change?

It is veritable so its achievement can be confirmed

Explains the future organization structure in detail

Lists all the activities needed to achieve the changes

Sets out several promises that may be hard to measure

NEW QUESTION 41
What is the First step of Kotter’s eight-step model for planning and leading organizational change?

Communicating the change vision

Generating short term wins

Empowering employees for broad-based action

Establishing a sense of urgency

NEW QUESTION 42
Which of the following is a purpose of creating a change management plan when preparing for change?

Document the set of typically recurring actions that contribute to change readness’

Provide a detailed schedule of project and their dependencies

Capture of full list of issues to be resolved before change can start

Record a list of all the change risks and the responsive actions required.

NEW QUESTION 43
When comparing ‘lean’ and ‘rich’ communication channels, which of the following statements about a ‘rich’ communication channelistrue?
A ‘rich’ channel allows for conversation a quick response, and the chance for interaction.
A ‘rich’ channel conveys non-verbal cues, suchas emotion and feelings, tone or gestures.

Only 1 is true

Only 2 is true

Both 1 and 2 are true

Neither 1 or 2 is true