Jan-2025 Pass HP HP2-I57 Exam in First Attempt Easily [Q12-Q34] : Actual Test Materials : http://blog.actualtests4sure.com

Q12.

Q13. Name two specific pain points a customer might have that HP Premium+ Support Services can help address.
(Select two.)

Customer needs to focus on CapEx rather than OpEx.

Customer is facing increased cyberthreats.

Employees are less productive due to maintenance issues.

Customer is not set up for remote or hybrid working.

Changing trends have had a negative impact on business performance.

Q14. It is important that HP partners act as strategic advisors to customers. By asking, and then providing a solution, partners better understand customer needs and customers feel their needs are being heard.
Which are characteristics of being an effective strategic advisor? (Select three.)

Identifying things your customer’s employees say they’re missing in their IT support today

Actively listening and taking notes

Assuming all customers need the same set of blueprints to get them where they need to go

Focusing only on asking questions related to services solutions since hardware is separate

Asking leading questions to understand your customers’ pain points

Q15. Where can you find additional information about HP Services?

HP Partner Portal

HP Workforce Central

HP AssetHub

HP Workpath

Q16. Match the HP Active Care journey with the responsive party for each required action.

Q17. The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond?

Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.

Explain that customers who purchase and register HP Premium+ Support receive proactive alerts about device issues and automated case creation.

Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received.

Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.

Q18. Which coverage does HP Post Warranty Support Service provide?

Access to Level 2 help desk technicians

No-cost device repairs made with certified HP parts

Additional 12 months of support based on the product’s base warranty or selected Support Service package

Extension beyond 12 months if needed

Q19. What are the benefits that Premium+ Support provides to customers? (Select three.)

Automated ticketing streamlines & expedites repairs with high-quality support

Proactively alerts users to issues like hard disc drive issues, low batteries, thermal issues, and BIOS updates before they fail

Ability to monitor the entire customer fleet of HP and non-HP devices

24×7 remote support in all countries where HP provides coverage

Availability for purchase throughout the entire product lifecycle

Q20. When can Device Life Extension be attached to hardware sales?

HP Device Life Extension is not available for HP hardware sales.

HP Device Life Extension can be sold anytime during the lifecycle of the hardware.

HP Device Life Extension is sold on preconfigured hardware as a part of Configuration and Deployment Services.

HP Device Life Extension can complement new hardware sales or can be sold within the warranty period of existing hardware.

Q21. What are the three Priority Services Packages? (Select three.)

Priority Anytime Access

Priority Management

Priority Access Plus

Priority Access