[Mar 06, 2025] VERISME Exam Dumps - 100% Marks In VERISME Exam! [Q18-Q33] : Actual Test Materials : http://blog.actualtests4sure.com

NEW QUESTION 18
The Management Mesh can only be built once the organizational governance and service management principles are understood. What else must also be developed before the Mesh is built?

Design specifications

Operational plans

Strategic plans

Tactical plans

NEW QUESTION 19
What is one of the five components that should be considered in communication?

Delivery mechanism

Intention

Perception

Scope

NEW QUESTION 20
What is the best description of shadow behavior?

A junior observing a senior by doing job-shadowing and learning on-the-job

Creating a tribal system where team members are overshadowed by others

Implementing systems or solutions without explicit organizational approval

IT service provisioning being so good that consumers are unaware of IT

NEW QUESTION 21
Emotional intelligence defines two main competencies: personal and social.
Which two skills belong to the social competence?

Joining social groups and actively communicating with them

Knowing social media and what people or situations can influence us

Social awareness and relationship management

Social content management and using social techniques

NEW QUESTION 22
What is the name of the professional that should have both breadth and depth of knowledge?

A-shaped professional

I-shaped professional

Service management expert

T-shaped professional

NEW QUESTION 23
How does continuous delivery positively impact change control processes?

It does not impact the change control processes.

It impacts the processes through automated testing facilities.

It impacts the processes through delivering more information.

It impacts the processes through less rigorous change control.

NEW QUESTION 24
What activity is part of the Provide stage?

Build

Design

Improve

Test

NEW QUESTION 25
Which element of the VeriSM model defines the management activities or practices necessary to meet the governance requirements by providing guardrails or boundaries?

Define

Management Mesh

Produce

Service management principles

NEW QUESTION 26
What is covered by the activity Record in the Respond stage?

Capture information

Deliver results

Resolve the issue

Source events

NEW QUESTION 27
What is the key activity of a leader’s role?

Focus on results

Minimize risk

Motivate colleagues

Set up priorities

NEW QUESTION 28
There is a challenge that teams may operate in silos.
What is a recommendation that management should do to overcome this challenge?

Implement one-on-one meetings between team members

Provide team-building activities for each team

Reward teams who achieve their goals ahead of target

Share information on the organization’s strategies

NEW QUESTION 29
The Define stage of the VeriSM model produces a definition of what good service looks like.
During which process does this activity take place?

Create the service blueprint

Create the solution

Define consumer needs

Gather requirements

NEW QUESTION 30
An organization wants to break out of fire-fighting mode and move to the proactive mode.
On which element(s) of the VeriSM model should the focus be first?

Define and Produce

Governance

Management Mesh

Provide and Respond

NEW QUESTION 31
In Lean, different types of waste are distinguished.
What type of waste is “producing at levels of quality more than required by the customer”?

Inventory

Overdelivering

Overprocessing

Overproduction

NEW QUESTION 32
VeriSM introduces the concept of the Management Mesh. This combines the four elements of resources, management practices, environment and emerging technologies to create and deliver products and services.
In which element should frameworks such as ITIL or methodologies such as COBIT be included?

Emerging technologies

Environment

Management practices

Resources

NEW QUESTION 33
What is the first step in building a customer journey map?

Define

Investigate

Plan

Research