Jan-2025 Download Free Latest Exam C_C4H47I_34 Certified Sample Questions [Q41-Q56]

Q41. As a Sales Manager for Best Run Bikes, you now require all of the Sales Representatives to schedule a meeting with the customer while qualifying an Opportunity when the deal size is more than 50,000 USD.
How will you achieve this using Playbook? Note: There are 2correctanswers to this question.

Configure a rule for Expected Value

Configure a rule for Negotiated Value

Configure an Activity of type Appoint me

Configure a mandatory Activity of type

Q42. When performing mobile administration, what setting should an Administrator configure in order to change the arrangement of fields that should appear in every contact card on the Contacts page?

Contact list

Account list

Contact header

Account header

Q43. Best Run Bikes would like to apply their own Branding theme and background images to SAP Sales Cloud Version 2.As an Administrator, which of the following settings can you configure for addressing this request?
Note: There are 2correctanswers to this question.

Custom Layout

Home Page

Branding

Company Settings

Q44. Best Run Bikes wants to maintain a reason for all the Sales Quotes that are either won or lost.As a Administrator, which configuration can you use to achieve this?

Configure a new Sales Cycle.

Configure a Reason for Status.

Configure a Source for the Opportunity.

Configure a custom Status for the Opportunity.

Q45. The customer you are currently supporting has recently bought the license for SAP Sales Cloud Version
2.How can you help them start the procedure for the system provisioning?

By raising a Support Ticket

By asking for support from product development

By requesting admin access to their tenant

By following the Onboarding Guide on the SAP Help Portal

Q46. As an Administrator, which of the following Interaction filters can display as part of Customer Insights for Accounts? Note: There are 3correctanswers to this question.

Chats

Phone Calls

Sales Quotes

Opportunities

Emails

Q47. Best Run Bikes want to tag Leads using a dedicated filterable and searchable field called “Early Adopters”, and automatically notify the Sales Manager about it.As an Administrator, what features can you use for addressing this requirement? Note: There are 3correctanswers to this question.

Validation Rule

Field Attributes

Determination Rule

Auto flow Rule

Extension Field

Q48. Digital Sales Engagement for Business Users is a capability that combines several new features that can provide great benefits to Sales Representatives, Distributor Sales Representatives and Sales Managers. Which of the following are part of this capability in SAP Sales Cloud Version 2? Note: There are 2 correctanswers to this question.

Pipeline Manager

Leads nurturing, Sales Activities and Email Templates

Digital Selling Workspace

Forecast Tracker

Q49. As a Sales Manager, you want to create a Playbook for Opportunities. Which of the following activity types can you create? Note: There are 3 correctanswers to this question.

Survey

Appointment

Call List

Email

Update Field

A Playbook for Opportunities is a set of activities that guide sales representatives to progress their opportunities through the sales cycle. A Playbook can be configured by a Sales Manager using the fine-tuning activity Configure Playbooks for Opportunities. In this activity, a Sales Manager can create different Playbooks for different scenarios, such as industry, product, or revenue. Each Playbook can have one or more activity types, which are the tasks that sales representatives need to complete for each opportunity. The activity types that can be created for a Playbook are:
* Appointment: This activity type allows sales representatives to schedule a meeting with the customer, such as a demo, presentation, or negotiation. The appointment can be created in the calendar of the sales representative and the customer, and can be synced with Microsoft Outlook or Google Calendar.
* Email: This activity type allows sales representatives to send an email to the customer, such as a follow-up, proposal, or quotation. The email can be composed using predefined templates or custom text, and can be tracked for open and click rates.
* Update Field: This activity type allows sales representatives to update a field in the opportunity, such as the sales phase, probability, or expected close date. The update field activity can help sales representatives to keep their opportunities up to date and accurate.
* Survey: This activity type is not available for Playbooks for Opportunities. Surveys are used to collect feedback from customers or prospects, and can be created using the fine-tuning activity Configure Surveys. Surveys can be sent to customers or prospects via email, SMS, or web link, and can be analyzed using the Survey Dashboard app.
* Call List: This activity type is not available for Playbooks for Opportunities. Call Lists are used to
* manage outbound calls to customers or prospects, and can be created using the fine-tuning activity Configure Call Lists. Call Lists can help sales representatives to prioritize and track their calls, and can be integrated with SAP Contact Center or third-party telephony systems.
References = Using Guided Selling to Work with Opportunities, Enhance Sales Effectiveness with Guided Selling in SAP Sales Cloud Version 2 – Webcast

Q50. How are mobile application synchronization issues resolved?

Administrator generates synchronization log

Business user generates device log

Administrator generates device log

Business user generates synchronization log

Q51. Which of the following are valid Functions that can be assigned to Organizational Units? Note: There are
3correctanswers to this question.

Distribution Channel

Sales Office

Division

Sales Organization

Company

Q52. Which of the following are the standard out-of-the-box forecast Categories for Opportunities in SAP Sales Cloud Version 2? Note: There are 3 correctanswers to this question.

Expected

Pipeline

Committed

Forecasted

Best Case

Q53. Which of the following features can be used to create scripts for Call Lists?

Phone Call

Playbook

Task

Survey

Q54. As a Sales Manager for Best Run Bikes, you want to standardise a set of activities performed for various sales phases of the Opportunity. Which SAP Sales Cloud V2 feature will help you achieve this?

Digital Selling Workspace

Dynamic Playbook

Machine Learning

Activity Manager

Q55. As a Sales Representative, you are using Kanban view in Guided Selling. When can you move Opportunities from one sales phase to another using drag-n-drop feature?

When there is a green check mark beside the Opportunity.

When there is a blue check mark beside the Opportunity.

When there is a yellow check mark beside the Opportunity.

When there is a red check mark beside the Opportunity.

Q56. Which of the following steps are part of call list configuration? Note: There are 3correctanswers to this question.

The administrator creates call list categories.

The sales manager creates copies of call lists.

The sales manager creates call lists.

The administrator creates call lists.

The sales manager creates call list categories.

Call list configuration is a process that enables sales representatives to manage outbound calls to customers or prospects using SAP Service Cloud Version 2. Call list configuration involves the following steps:
* The administrator creates call list categories: Call list categories are used to group call lists based on different criteria, such as product, industry, or region. The administrator can create call list categories using the fine-tuning activity Configure Call List Categories. In this activity, the administrator can define the name, description, and color of each call list category, and assign them to business roles or organizational units.
* The sales manager creates call lists: Call lists are used to store the details of the customers or prospects that need to be contacted by sales representatives. The sales manager can create call lists using the app Call Lists. In this app, the sales manager can enter the name, description, and category of the call list, and add accounts or contacts to the call list. The sales manager can also assign the call list to a sales representative or a team, and set the start and end dates for the call list.
* The sales manager creates call list categories: Call list categories are also used to filter the accounts or contacts that can be added to a call list. The sales manager can create call list categories using the app Call List Categories. In this app, the sales manager can define the name, description, and color of each call list category, and specify the conditions that the accounts or contacts must meet to be included in the call list category. For example, the sales manager can create a call list category for customers who have purchased a certain product in the last six months.
* The administrator creates call lists: This step is not part of call list configuration. The administrator does not create call lists, but only configures the call list categories and the integration with SAP Contact Center or third-party telephony systems.
* The sales manager creates copies of call lists: This step is not part of call list configuration. The sales manager does not create copies of call lists, but only creates new call lists or edits existing call lists.
References = Configure Call Lists, Configure Call List Categories, Call Lists, Call List Categories