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Microsoft MS-220 Exam Syllabus Topics:
| Topic | Details |
|---|
| Topic 1 | - Identify mobile device access states and what the states indicate
- Troubleshoot Exchange Online mail flow issues
|
| Topic 2 | - Troubleshoot messages that are categorized as false positive or false negative
- Determine whether the sender SPF DMARC and DKIM records are valid
|
| Topic 3 | - Determine which rules are triggered when an email arrives at a user’s inbox
- Troubleshoot DNS-related mail flow issues
|
| Topic 4 | - Troubleshoot revocation issues for encrypted emails
- Outlook client cannot connect to Exchange Online mailbox
|
| Topic 5 | - Determine whether a transport rule or conditional routing rule is affecting mail flow
- Troubleshoot free
- busy issues for hybrid deployments
|
| Topic 6 | - Troubleshoot permissions issues related to calendar sharing
- Determine why content for a published calendar is not up to date
|
| Topic 7 | - Troubleshoot domain setup and configuration issues
- Troubleshoot issues where mail destined for one tenant is incorrectly routed to another tenant
|
| Topic 8 | - Troubleshoot issues reported by Microsoft Defender for Office 365
- Troubleshoot issues creating and applying retention policies
|
| Topic 9 | - Review and interpret ActiveSync logs to troubleshoot Outlook Sync EAS connection issues
- Review mobile devices statistics to confirm the reason for a block
|
| Topic 10 | - Troubleshoot Exchange Online configuration issues
- read and analyze SMTP protocol logs for hybrid deployments and third-party systems
|
| Topic 11 | - Interpret and troubleshoot validation errors encountered during object provisioning
- Troubleshoot issues publishing and accessing calendars shared with external users
|
| Topic 12 | - Troubleshoot Outlook continuously asking for Exchange Online password
- Troubleshoot issues synchronizing remote recipient attributes with Exchange Online
|
| Topic 13 | - Troubleshoot bulk actions including email creation, moves, modifications, and deletion
- Determine when to restore or recover an inactive mailbox
|
| Topic 14 | - Review and interpret Messaging Records Management (MRM) mailbox diagnostics logs
- Review the Allow Blocked Quarantine (ABQ) list to identify blocked or quarantined devices
|
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