NEW QUESTION 85
A software company wants customers to receive troubleshooting support easily. New customers prefer to get assistance byusing a call center while more experienced customers prefer using the online company forum.
Which three of the following statements are true? (Choose Three)

NEW QUESTION 86
Contact information changes must not alter or interrupt the primary flow of the case. Which option meets the needs of this requirement?
Response:

NEW QUESTION 87
In the following partial case life cycle, a manager must contact a job applicant to schedule an interview.
The interview should be scheduled within 2 business days after the manager qualifies the applicant, although 1 business day is preferable.
To meet this requirement, you apply a goal and deadline to the _______.

Response:

NEW QUESTION 88
You check out a rule to update it. While the rule is checked out, another developer decides to test a case type by creating and processing the case. What happens when the application attempts to use the rule you checked out ?

NEW QUESTION 89
A report contains the following columns: Case ID (.pylD), Work Assignment Urgency (.pxUrgencyAssign), Policy Number (.PolicyNumber), Policy Holder (.Policyholder), and Case Status (.pyStatusWork). Which of the columns need to be optimized so the rule form does not produce a performance warning? (Choose Two)

NEW QUESTION 90
In Designer Studio, the Application Explorer displays ____________________.
Response:

NEW QUESTION 91
The primary purpose of a service level is to __________.
Response:

NEW QUESTION 92
The Organization layer is the only layer in which you find technical assets.
Response:

NEW QUESTION 93
A Wait step may pause a case’s processing until a predetermined time expires or
_____________________________. (Choose One)

NEW QUESTION 94
Consider the following scenario: A customer files a fraud complaint. The complaint is investigated by a customer service agent.
– The customer service agent may request additional information from the customer.
– The merchant is notified and given 15 days to dispute the fraud claim.
– If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to the account.
– If the fraud claim is rejected, the customer is notified and given 15 days to respond.
Select the case life cycle design that follows the guidelines for identifying and naming stages.

Response:

NEW QUESTION 95
A retail company wants to provide a tracking tool for customers to enter their order number and see the order status, package location, and estimated delivery date. A small number of customers have requested a visualization tool that allows them to see a map with the path their package has traveled.
Which option fits the scope for the minimum lovable product (MLP) based on Pega best practices?
Response:

NEW QUESTION 96
In a case which tracks requests for auto loans, a requirement states: Customers should be able to modify contact information at any time during the processing of the case. Contact information changes must not alter or interrupt the primary flow of the case.
Which option meets the needs of this requirement?
Response:

NEW QUESTION 97
Conditional paths in a case life cycle are used to define

NEW QUESTION 98
Which configuration informs a user by email when an assignment is added to the user’s worklist?
Response:

NEW QUESTION 99
In an insurance application; a claim case records the items of loss. Given the property reference
.ItemOfLoss(l).Description, .ItemOfLoss is a___________________________

NEW QUESTION 100
You are adding a field to your case type in which users must enter the day, month, and year they were hired before the user can submit the user form. The field type must enforce a date format.
What two validation approaches would you use to meet the validation requirements?
(Choose Two)
Response:

NEW QUESTION 101
Which requirement is best implemented using a Wait step in a case?
Response: