[Oct 26, 2022] Get Latest and 100% Accurate PEGAPCDC86V1 Exam Questions [Q15-Q31]

NO.15 MyCo, a telecom company, wants to present their customers on Facebook with customer-centric mobile internet offers.
What action must MyCo take to meet this business requirement?

Place a paid ad

Make a call

Send an email

Create a Facebook post

NO.16 U+ Bank wants to use Pega Customer Decision Hub to show the Reward Card offer to the qualified customers on its website. In preparation, the action, the treatment, and the real-time container are already created. As a decisioning consultant, you are now expected to make the remaining configurations in the Next-Best-Action Designer’s Channel tab to enable the website to communicate with the Pega Customer Decision Hub.
To achieve this requirement, which two tasks do you perform in the Next-Best-Action Designer’s Channel tab? (Choose Two)

Define the starting population

Enable web channel

Add contact policy rules

Map the real-time container to a business structure level

NO.17 U+ Bank, a retail bank, follows all engagement policy best practices to present credit card offers on their website. The bank has introduced a new credit card offer, the Rewards card. Anna, an existing customer, currently holds a higher value card. Premier Rewards, and does not see the new Rewards card offer.
What condition possibly prevents Anna from seeing the new Rewards card offer?

Applicability

Suppression rules

Suitability

Eligibility

NO.18 Myco, a telecom company, uses Pega Customer Decision Hub to present offers to qualified customers. The business recently decided to send offer messages through the email channel. The Design department has designed an email treatment which includes dynamic placeholders.
As a decisioning consultant, what do you use in order to test the visualization and the rendering of the email content, including replacing of the placeholders with customer information?

a list of customer email addresses from the Test Message tab

schedule an outbound run with a limited number of customers

preview section from the email content editor

a seed list from the Test Message tab

NO.19 Aggregation components provide the ability to________________.

filter actions based on priority and relevance

make calculations based upon a list of actions

choose between actions

set a text value to a strategy property

NO.20 U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website- The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.
Select the correct suppression rule for the requirement: If a customer has clicked on any of the mortgage offers a total of three times in the last 7 days, do not show any mortgage offers to that customer for the next 10 days.

Suppress an action for 10 days if there are three clicks for any channel in the last 7 days.

Suppress a group of actions for 10 days if there are three clicks on the web channel in the last 7 days.

Suppress an action for 7 days if there are three clicks on the web channel in the last 10 days.

Suppress a group of actions for 10 days if there are three clicks on the web channel in the last 10 days.

NO.21 To calculate the total number of customer responses of four actions in a group, you must use________________.

four Group By components

one Group By component

four Set Property components

one Set Property component

NO.22 To reference a customer property in a strategy, you need to prefix the property name with the keyword______________.

” .”

“Customer.”

“Data.”

No prefix. Use directly the property name.

NO.23 U+ Bank uses a scorecard rule in a decision strategy to compute the mortgage limit for a customer. U+ Bank updated their scorecard to include a new property in the calculation: customer income.
What changes do you need to make in the decision strategy for the updated scorecard to take effect?

Remap the scorecard property in the decision strategy for the change to take effect.

Add a new Group By component for the mortgage limit calculation.

The score calculation is independent of the strategy and no change is required.

A new proposition filter needs to be configured in the strategy to filter on customer income.

NO.24 MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.

The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning consultant, what do you configure to select the best offer from both groups based on customer behavior?

Enable an action value in the prioritization formula.

Ensure that the propensity is enabled in Arbitration tab.

Create a prioritization decision strategy at the Group-level.

Create an adaptive model rule at the Issue-level.

NO.25 What does a solid arrow from a “Set Property” component to a “Filter” component mean?

There is a one-to-one relationship between a “Set Property” and a “Filter” component.

A property from the “Set Property” component is referenced by the “Filter” component.

To evaluate the “Set Property” component, the “Filter” component is evaluated first.

Information from the “Set Property” component is copied over to the “Filter” component.

NO.26 U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.
As a decisioning consultant, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hub.

Using the decision table, which label is returned for a customer with a credit score of 240 and an average balance 35000?

Fair

Good

Very Poor

Poor

NO.27 The U+ Bank marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want customers to receive more than four promotional emails per quarter, regardless of past responses to that action by the customer.
Which option allows you to implement the business requirement?

Volume constraints

Customer contact limits

Suitability rules

Suppression policies

NO.28 DRAG DROP
U+ Bank has decided to use the Pega Customer Decision Hub to recommend more relevant banner ads to its customers when they visit the personal portal.
Select each placement type on the left and drag it to the correct requirement on the right.

NO.29 To which types of decisions can Pega Customer Decision Hub be applied?

Determining how to retain a customer

Determining why response rates for a campaign in one region are below average

Determining how to optimize the product portfolio to increase market share

Determining the cause of a customer’s problem

NO.30 U+ Bank, a retail bank, wants to show home loan offers to customers who log in to their website. U+ Bank decides to use the Pega Customer Decision Hub.
What information does the U+ Bank website receive in response to the real-time container request by Customer Decision Hub?

Only the action name and description

Only relevant action details and its treatment details

Only the image location

Only the image location and its placement type

NO.31 HOTSPOT
U+ Bank, a retail bank, presents offers on its website by using Pega Customer Decision Hub. The bank wants to leverage Customer Decision Hub capabilities to present relevant offers to qualified customers. As a decisioning consultant, you are responsible for configuring the business requirements with the Next-Best-Action Designer, which involves several tasks. To accomplish these tasks, you might have to use auto-generated decision strategies, create new decision strategies, or edit existing strategies.
In the Answer Area, select the correct execution for each Task.