New (2023) ITIL ITIL-4-Foundation Exam Dumps [Q288-Q303]

Q288. What is an IT asset?

The removal of anything that could have a direct or indirect effect on services

Any component that needs to be managed in order to deliver a service

A request from a user that initiates a service action

Any financially valuable component that can contribute to delivery of an IT product or service

Q289. Which guiding principle discourages ‘silo activity’?

Focus on value

Start where you are

Collaborate and promote visibility

Keep it simple and practical

Q290. Which dimension includes the knowledge needed for the management of services?

Organizations and people

Value streams and processes

Information and technology

Partners and suppliers

Q291. Which statement about costs is CORRECT?

Costs removed from the consumer are part of service consumption

Costs imposed on the consumer are costs of service utility

Costs removed from the consumer are part of the value proposition

Costs imposed on the consumer are costs of service warranty

Q292. Which of the following is the MOST important ‘or effective incident management?

Collaboration tools and techniques

Balanced scorecard review

Automated pipelines

A variety of access channels

Q293. How should an organization adopt continual improvement methods?

Use a new method for each improvement the organization handles

Select a few key methods for the types of improvement that the organization handles

Build the capability to use as many improvement methods as possible

Select a single method for all improvements that the organization handles

Q294. Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

Information security management

Change enablement

Problem management

Service configuration management

Q295. Identify the missing words in the following sentence.
The purpose of the [?] is to ensure that the organization continually co-creates value with all stakeholders in line with the organization’s objectives.

‘focus on value’ guiding principle

service value system

‘service request management’ practice

four dimensions of service management

Q296. Which TWO are important aspects of the ‘service request management’ practice?
1.Standardization and automation
2.Providing a variety of channels for access
3.Establishing a shared view of targets
4.Policies for approvals

1 and 2

2 and 3

3 and 4

1 and 4

Q297. Which practices are typically involved in the implementation of a problem resolution?
1. Continual improvement
2. Service request management
3. Service level management
4. Change control

1 and 2

1 and 4

3 and 4

2 and 3

Q298. Which is a key requirement for successful service level agreements (SLAs)?

They should be written using language and terms which all parties will understand

They should be based on system-based metrics which are useful to the service provider

They should be carried forward, unchanged, ‘rom one year to the next to enable uunsisleni service

They should avoid ambiguous targets such as those relating to user experience

Q299. Which is a recommendation for applying the guiding principle ‘keep it simple and practical?

Communicate in a way the audience can hear

Sometimes nothing from the current state can be re used

If a practice is easier to follow it is more likely to be adopted

Fast does not mean incomplete

Q300. Which statement about outcomes is CORRECT?

They are deliverables provided to service consumers.

They allow service consumers to achieve a desired result.

They provide products to service providers based on outputs.

The co-create value for service providers by reducing costs and risks.

Q301. Which is an external input to the service value chain?

The ‘improve’ value chain activity

An overall plan

Customer requirements

Feedback loops

Q302. Which describe a ‘change authority’?

a model used to determine who will assess a change

A person who approves a change

A tool used to help plan changes

A way to manage the people aspects of change

Q303. Which should be handled by ‘service request management’?

A request to implement a security patch

A request to provide a laptop

A request to resolve an error in a service

A request to change a target in a service level agreement

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New (2023) ITIL ITIL-4-Foundation Exam Dumps [Q288-Q303]

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