[Apr-2025] Latest ServiceNow CSA Certification Practice Test Questions [Q70-Q92]

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[Apr-2025] Latest ServiceNow CSA Certification Practice Test Questions

Verified CSA Dumps Q&As – 1 Year Free & Quickly Updates

To prepare for the exam, individuals can take ServiceNow’s official training courses or use other resources such as study guides and practice exams. CSA exam is delivered online and consists of 60 multiple-choice questions. Candidates have 90 minutes to complete the exam and must achieve a passing score of 70% or higher.

NEW QUESTION 70
What is a quick way to create a report from a list view?

Click on filter breadcrumb, drag and drop on the Report > Create New module

Click Funnel, define filter conditions, click Create Report

Click Context Menu, select Create Report

Apply filter, right click on column header, select Bar Chart

Apply filter, right click on column header, select Create Report

NEW QUESTION 71
What type of field allows you to look up values from one other table?

Reference

Verity

Options

Selections

Dot walk

Lookup

Reference: https://support.microsoft.com/en-us/office/create-or-delete-a-lookup-field-87e84cbd-d60c-4473-
8a98-3e391c42f239#:~:text=A%20lookup%20field%20can%20display,order%20in%20the
%20Orders%20table

NEW QUESTION 72
What are the main components of the Form Design interface? (Choose three.)

Field Layout

Page Header

Field Navigator

Field Picker

Form Layout

Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/form- administration/concept/c_FormDesign.html

NEW QUESTION 73
What does ServiceNow recommend as a best practice regarding data imports?

Adjust your Transform maps, after the data is loaded into the target table.

Use extremely large Import Sets, instead of multiple large Import Sets.

Create a new Import set table for each new data load.

Plan time before your import to remove obsolete or inaccurate data.

Monitor data quality and clean imported data, using the Data Scrub Workspace.

Explanation
This is a best practice because it reduces the amount of data that needs to be imported, transformed, and stored in ServiceNow, and improves the data quality and performance of the system1.
ReferencesImport and export resources page

NEW QUESTION 74
What are the benefits of building flows using Flow Designer? Choose 3 answers

Supports easy integration with 3rd party systems

Provides IDE for complicated scripting

Provides natural-langauge descriptions of flow logic

Supports No-Code application development

Automatically populates SLA records

Provides built-in libraries /API for complex coding

The following are the benefits of building flows using Flow Designer:
* C. Provides natural-language descriptions of flow logic: This allows users without programming experience to understand and modify flows, making them more accessible to a wider range of users.
* D. Supports No-Code application development: Flow Designer provides a visual interface and pre-built actions that allow users to automate processes without writing code. This can significantly reduce development time and effort.
* A. Supports easy integration with 3rd party systems: Flow Designer integrates with a variety of 3rd party systems through the Integration Hub, making it easy to connect your ServiceNow instance to external applications.
Flow Designer offers a low-code/no-code approach to building automation, simplifies complex logic with natural language descriptions, and integrates seamlessly with external systems.
References:
* ServiceNow Product Documentation: Exploring Flow Designer
– https://docs.servicenow.com/bundle/sandiego-application-development/page/administer/flow-designer/co
* ServiceNow Community: Flow Designer vs Workflow
– https://www.servicenow.com/community/developer-forum/what-are-the-advantages-and-disadvantages-b
*

NEW QUESTION 75
What are examples of Ul Actions, relating to Lists?
Choose 4 answers

List Links

List Control

List Buttons

List Context Menu

List Override

List Choices

NEW QUESTION 76
What is the platform name for the Group table?

SyS_USer_group

Sys_group

group

sys_groups

NEW QUESTION 77
What table acts as a staging area for records imported from a data source?

Transform Table

Staging Table

Import Set Row Table

Temp Table

NEW QUESTION 78
The display sequence is controlled in a Service Catalog Item using which of the following?

The Default Value field in the Catalog Item form

The Sequence field in the Catalog Item form

The Order field in the Variable form

The Choice field in the Variable form

NEW QUESTION 79
What is used to determine user access to knowledge bases or a knowledge article?

sn_kb_read, sn_article_read

Privacy Settings

Read Access Flag

User Criteria

Reference:
https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/knowledge-management/concept/u

NEW QUESTION 80
What is the definition of a group?

An escalation pod

A department

A collection of users

A collection of subject matter experts

A team of users

NEW QUESTION 81
When moving multiple update sets at one time, what might you do to facilitate the move?

Batch

Verify

Test

Preview

Reference: https://www.servicenowelite.com/blog/2016/8/7/update-sets

NEW QUESTION 82
When designing a flow, how do you reference data from a record, in that flow?

Drag the table icon onto the flow definition

Use the condition builder to specify the desired values

Specify the source table on the data pill related list

Drag the data pill onto the flow definition

Add the table reference using the slush bucket

Reference:
https://developer.servicenow.com/dev.do#!/learn/learning-plans/paris/citizen_developer/app_store_learnv2_flow

NEW QUESTION 83
From the User menu, which actions can a user select? (Choose three.)

Send Notifications

Log Out ServiceNow

Elevate Roles

Impersonate Users

Order from Service Catalog

Approve Records

NEW QUESTION 84
Which fields can be configured in reporting to perform arithmetic, coalesce, concatenation, and length?

Sourcing fields

Function fields

Computational fields

Calculation fields

NEW QUESTION 85
What function do you use to add buttons, links, and context menu items on forms and lists?

UI Policies

UI Settings

UI Actions

UI Config

NEW QUESTION 86
How is the Event Log different from the Event Registry?

Event Log contains generated Events, the Event Registry is a table of Event definitions

Event Log is formatted in the Log style, the Event Registry displays different fields

Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were
triggered during the day (24-hour period)

Event Log is the same as the Event Registry

NEW QUESTION 87
The Report Designer contains different sections for configuring your report. Which section is used to specify grouping and calculations to be run against me data?

Style

Format

Data

Configure

Group by

NEW QUESTION 88
What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?

Task Escalation Clock

Service Level Agreements

Inactivity Monitor

Response Time Clock

Business Time Remaining

Reference:
https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/task-table/reference/r_ToolsF

NEW QUESTION 89
Which tool is used to define relationships between fields in an import set table and a target table?

Transform Schema

Schema Map

Dictionary Map

Transform Map

Field Transformer

Import Designer

Reference:
https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/import-sets/concept/c_Impor

NEW QUESTION 90
What import utility do you use when the field names on the import set match the name of the fields on the Target table?

Schema Mapping

Automatic Mapping

Mapping Assist

Mapping Dashboard

Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/script/server-scripting
/concept/c_MappingOptions.html

NEW QUESTION 91
A manager wants to view a snapshot of month-end Sales performance data, as compared to Sales targets. In addition, the manager wants to be able to see those monthly numbers trended over time, and forecasted into the future. What capability do you suggest for this manager?

Scheduled Reports, a custom snapshot table, and a Trend report

Scheduled Reports and Excel

Scheduled Reports, a custom snapshot table, and a Projection report

Performance Analytics

Key Performance Indicators

Reference:
https://docs.servicenow.com/bundle/rome-now-intelligence/page/use/performance-analytics/concept/c_Forecasti

NEW QUESTION 92
What process allows users to create, categorize, review approve and browse important information in a centralized location that is shared oy the entire organization?

Self Service Management

Knowledge Management

Knowledge-Centered Management

Information Portal Management

Business Information Management

Explanation
Knowledge Management is the process that allows users to create, categorize, review, approve and browse important information in a centralized location that is shared by the entire organization1. Knowledge Management helps users to find relevant and accurate information quickly, reduce the need to rediscover knowledge, and improve the quality of service and customer satisfaction1.
References
Knowledge Management – ServiceNow1

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[Apr-2025] Latest ServiceNow CSA Certification Practice Test Questions [Q70-Q92]

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