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SAP C-C4H63-2411 Exam Syllabus Topics:
Topic
Details
Topic 1
SAP Customer Data Platform: SAP Customer Data Solutions Consultants are expected to demonstrate comprehensive knowledge of the SAP Customer Data Platform. This domain covers the platform’s core functionalities, including data collection, unification, and activation.
Topic 2
Identity Resolution: Identity resolution is a crucial aspect of customer data management, and this section evaluates the consultant’s proficiency in this area. It covers techniques and tools used to identify and link customer data across different sources and touchpoints.
Topic 3
Implementing B2B: In this final section, the main focus is on implementing SAP Customer Data Solutions in business-to-business (B2B) contexts. SAP Customer Data Solutions Consultants should understand the unique challenges and requirements of B2B customer data management.
Topic 4
Insights: The Insights section of the exam evaluates the consultant’s ability to extract meaningful insights from customer data. It covers analytics capabilities within the SAP Customer Data Platform and how to use them effectively. Candidates should be able to create and interpret various types of reports and dashboards.
Topic 5
APIs: This section focuses on the use of APIs in the context of SAP Customer Data Solutions. It assesses the consultant’s understanding of how to integrate and leverage APIs for data exchange and system interoperability.
Topic 6
Managing Clean Core: This section of the exam measures the skills of SAP Customer Data Solutions Consultants and covers the management of Clean Core in SAP systems. It comprises understanding the principles of maintaining a clean core, which involves keeping the central system free from custom modifications. The exam may assess the ability to implement clean core strategies effectively while ensuring system integrity and performance.
Topic 7
Data Ingestion: Data ingestion is a core component of customer data platforms, and assesses the consultant’s expertise in this area. It covers various methods and tools for importing data from multiple sources into the SAP Customer Data Platform.
Topic 8
Data Activation: This module of the exam, focuses on the activation of customer data for various business purposes. SAP Customer Data Solutions Consultants should understand how to leverage unified customer profiles for marketing, sales, and service activities.
