Q45. A call center manager uses a custom dashboard to track Case related metrics. The manager wants a component to display the number of closed Cases in real time.
What type of event should be used to meet this requirement?

Q46. What are three capabilities of Salesforce outbound messaging?
Choose 3 answers

Q47. A company accepts payment requests 24×7. Once they accept a payment request, their service level agreement (SLA) requires them to make sure each payment request is processed by their Payment System. They track payment requests using a globally unique identifier created at the Data Entry Point. Their simplified flow is as shown in the diagram.
They encounter intermittent update errors when two or more processes try to update the same Payment Request record at the same time.
Which two recommendations should an integration architect make to improve their SLA and update conflict handling?
Choose 2 answers

Q48. The Sales Operations team at Northern Trail Outfitters imports new leads each day. An integrated legacy territory management system assigns territories to leads before Sales team members can work on them. The current integration often experiences latency issues.
Which two recommendations should an Architect make to improve the integration performance?
Choose 2 answers

Q49. An organization needs to integrate Salesforce with an external system and is considering authentication options. The organization already has implemented SAML, using a third-party Identity Provider for integrations between other systems.
Which use case can leverage the existing SAML integration to connect Salesforce with other internal systems?

Q50. A company wants to standardize exception tracking, handling, and analytics. Given the following actions:
1. Build a company wide logging service hosted on a middleware platform
2. Create case object records for exceptions based thresholds
3. Change all their Apex Loggers to publish Application Exceptions as custom Platform Events.
Which two specifications should the integration architect include in the logging service architecture?
Choose 2 answers

Q51. Universal containers has used Outbound Messaging to integrate with their billing system. Their billing system has frequent outages that don’t last more than a couple of hours.
Which two aspects of Outbound Messaging might the customer experience issues with as a result of these outages?
Choose 2 answers

Q52. A large enterprise customer with the following system landscape is planning to implement Salesforce Sales Cloud.

The following business processes need to be supported in Salesforce:
1. Sales Consultants should be able to have access to current inventory.
2. Enterprise Resource Planning System(ERP) is the system of record for pricing information.
3. Quotes should be generated in Salesforce with pricing from ERP.
4. Sales Management uses a Enterprise Business Intelligence (BI) tool to view Sales dashboards.
5. Master Data Management (MDM) is the system of record for customers and prospects.
6. Invoices should be accessible in Salesforce.
Which systems in the landscape should the Integration Consultant consider to be integrated with Salesforce to support the business requirements?

Q53. Universal Containers is building an integration between Salesforce and their Accounting system. The integration will utilize outbound messaging with call back pattern to Salesforce. The security officer would like to understand the authentication solution.
What are the three ways that the call back can authenticate itself to Salesforce?
Choose 3 answers

Q54. Northern Trail Outfitters is seeking to improve the performance and security of outbound integrations from Salesforce to on-premise servers.
What should the Architect consider before recommending a solution?

Q55. Northern Trail Outfitters wants to improve the quality of call-outs from Salesforce to their REST APIs. For this purpose, they will require all API clients/consumers to adhere to RESTAPI Markup Language (RAML) specifications that include field-level definition of every API request and response payload. RAML specs serve as interface contracts that Apex REST API Clients can rely on.
Which two design specifications should the Integration Architect include in the integration architecture to ensure that Apex REST API Clients unit tests confirm adherence to the RAML specs?
Choose 2 answers

Q56. A customer of Salesforce has used Platform Events to integrate their Salesforce instance with an external third party Artificial Intelligence (AI) system. The AI system provides a prediction score for each lead that is received by Salesforce. Once the prediction score is received, the lead information is saved to Platform events for other processes. The trigger on the Platform Events is failing once this was rolled out to Production.
What type of monitoring should the Integration Consultant have considered to monitor this integration?

Q57. Universal Containers (UC) uses Salesforce to create and manager accounts and opportunities. With Salesforce being the master of records, the opportunities on existing accounts are required to be updated with product usage statistics from an on-premise usage tracking system that is capable of participating in contract-first integration.
Which three steps should the Integration Architect consider given that UC does not want any custom development in Salesforce?

Q58. Universal Containers is integrating their Salesforce platform with their on-premise ERP system. As part of the test class design DML operations are to be performed before making the test callout.
What capability does Salesforce provides to facilitate this?

Q59. The director of customer service at Northern Trail Outfitters (NTO) wants to capture and trend specific business events that occur in Salesforce in real time. The metrics will be accessed in an ad-hoc manner using an external analytics system. The events that are of interest are:
A customer has initiated a product exchange via a Case A customer service rep clicks on the “Authorize Exchange Product” menu item on the Case A customer has initiated a subscription cancellation via a Case A customer service rep clicks on the “Initiate Refund” menu item on the Case Which two solutions will meet these business requirements?
Choose 2 answers

Q60. An Architect is asked to build a solution that allows a service to access Salesforce through the API. What is the first thing the Architect should do?

Q61. When making an Apex callout, what approach should an Integration Architect recommend for securely transporting sensitive data from Salesforce over an unsecure network connection?

Q62. Which two options should be considered to permit automatic retry of failed updates when loading data into Salesforce?
Choose 2 answers

Q63. What Salesforce technology should an Integration Architect consider when needing to securely expose an external system User Interface from within the Salesforce UI and provide that system with information about the user?

Q64. Northern Trail Outfitters needs to send order and line items directly to an existing finance application webservice when an order if fulfilled. It is critical that eac order reach the finance application exactly once for accurate invoicing.
What solution should an architect propose?

Q65. A large B2C customer is planning to implement Salesforce CRM to become a Customer centric enterprise.
Below, is their current system landscape diagram.

The goals for implementing Salesforce follows:
1. Develop a 360 view of customer
2. Leverage Salesforce capabilities for Marketing, Sales and Service processes
3. Reuse Enterprise capabilities built for Quoting andOrder Management processes Which three systems from the current system landscape can be retired with the implementation of Salesforce?
Choose 3 answers

Q66. Universal Containers’ Customer Service Managers wants to be automatically notified when a Customer Service Representative successfully closes a case What is the recommended approach for the Service Manager to be notified in the Salesforce user interface without having to refresh the screen?

Q67. Universal Containers (UC) uses Salesforce to track the following customer data:
1. Leads,
2. Contacts
3. Accounts
4. Cases
Salesforce is considered to be the system of record for the customer. In addition to Salesforce, customer data exists in an Enterprise Resource Planning (ERP) system, ticketing system, and enterprise data lake. Each of these additional systems have their own unique identifier. UC plans on using middleware to integrate Salesforce with the external systems.
UC has a requirement to update the proper external system with record changes in Salesforce and vice versa.
Which two solutions should an Integration Architect recommend to handle this requirement?
Choose 2 answers

Q68. A company’s cloud-based single page application consolidates data local to the application with data from on premise and 3rd party systems. The diagram below typifies the application’s combined use of synchronous and asynchronous calls.

The company wants to use the average response time of its application’s user interface as a basis for certain alerts. For this purpose, the following occurs:
1. Log every call’s start and finish date and time to a central analytics data store.
2. Compute response time uniformly as the difference between the start and finish date and time – A to H in the diagram.
Which computation represents the end-to-end response time from the user’s perspective?

Q69. Universal Containers has decided that they will be using the bulk API to migrate the existing data into Salesforce as they will be importing a total of 80 million records.
While planning for the data migration, what techniques should the Architect recommend to make sure the load go according to schedule?
Choose 2 answers