NEW QUESTION 18
The Management Mesh can only be built once the organizational governance and service management principles are understood. What else must also be developed before the Mesh is built?

NEW QUESTION 19
What is one of the five components that should be considered in communication?

NEW QUESTION 20
What is the best description of shadow behavior?

NEW QUESTION 21
Emotional intelligence defines two main competencies: personal and social.
Which two skills belong to the social competence?

NEW QUESTION 22
What is the name of the professional that should have both breadth and depth of knowledge?

NEW QUESTION 23
How does continuous delivery positively impact change control processes?

NEW QUESTION 24
What activity is part of the Provide stage?

NEW QUESTION 25
Which element of the VeriSM model defines the management activities or practices necessary to meet the governance requirements by providing guardrails or boundaries?

NEW QUESTION 26
What is covered by the activity Record in the Respond stage?

NEW QUESTION 27
What is the key activity of a leader’s role?

NEW QUESTION 28
There is a challenge that teams may operate in silos.
What is a recommendation that management should do to overcome this challenge?

NEW QUESTION 29
The Define stage of the VeriSM model produces a definition of what good service looks like.
During which process does this activity take place?

NEW QUESTION 30
An organization wants to break out of fire-fighting mode and move to the proactive mode.
On which element(s) of the VeriSM model should the focus be first?

NEW QUESTION 31
In Lean, different types of waste are distinguished.
What type of waste is “producing at levels of quality more than required by the customer”?

NEW QUESTION 32
VeriSM introduces the concept of the Management Mesh. This combines the four elements of resources, management practices, environment and emerging technologies to create and deliver products and services.
In which element should frameworks such as ITIL or methodologies such as COBIT be included?

NEW QUESTION 33
What is the first step in building a customer journey map?