Practice with C-C4H56-2411 Dumps for SAP Certified Associate Certified Exam Questions & Answer [Q42-Q63]

Q42. Which options can be used to control the access rights of a user? Note: There are 2 correct answers to this question.

Remove personal data from the business user

Assign employee to organizational unit

Assign restriction rules

Create territory hierarchy levels

Q43. Which configuration steps are mandatory to link customer e-mails with cases? Note: There are 2 correct answers to this question.

Set up a rule to route the e-mail to the tenant’s technical e-mail address.

Create a case routing rule.

Maintain and activate at least one e-mail channel.

Assign the team responsible for handling cases.

Q44. Which of the following are required to grant business user access? Note: There are 2 correct answers to this question.

User ID

Access restriction

Employee

Assignment to an organizational unit

Q45. What functionality can you use to grant user access to an SAP S/4HANA transaction in SAP Service Cloud Version 2 as an administrator? Note: There are 2 correct answers to this question.

Business flow

Custom entity

Mashup

Configure the relevant action

Q46. Which of the following objects can you assign to an installed base at item level? Note: There are 2 correct answers to this question.

Maintenance plan

Product

Registered product

Warranty

Q47. Which of the following describe how access restrictions are governed in SAP Service Cloud Version 2?

If the access rights are contradictory, the system automatically grants no access.

You can decide if access rights override any restrictions you have defined.

Unrestricted access rights override any restrictions you have defined.

Restricted access rights override any unrestricted access you have defined.

Q48. Which tool can you use to rename the cases facet?

Adaptation tool

Workflow with action type field update

Language adaptation tool

Page layout

Q49. How can you adapt the status schema of a case type? Note: There are 2 correct answers to this question.

Add or remove statuses in the existing status schema.

Create a new version of a status schema.

Copy an existing status schema.

Change the existing status schema.

Q50. Which of the following objects can be replicated from SAP Service Cloud Version 2 to SAP S/4HANA? Note: There are 2 correct answers to this question.

Registered products

Contacts

Products

Service contracts

Q51. Which of the following elements are mandatory to create a new product? Note: There are 2 correct answers to this question.

Sales area data

Price

Product group

Unit of measure

Q52. You have created and activated a new case type, but you forgot to assign a service catalog to it. How can you assign a service catalog to your new case type?

Deactivate the Case Type, assign the Service Catalog, save, and activate it again.

Delete the Case Type and create a new Case Type with the required Service Catalog assigned to it.

It is not possible to change an existing Case Type, so deactivate it and create a new one.

Execute the Create New Version action from the existing Case Type, then enter the Service Catalog and activate the new version.

Q53. Which elements can be used to determine the reaction time in Service Level Agreements? Note: There are 2 correct answers to this question.

Priority

Sales contract

Case types

Maintenance plan

Q54. Which access restriction types are available in SAP Service Cloud Version 2? Note: There are 3 correct answers to this question.

Unrestricted

Define specific restriction

Full access

Restricted

No access

Q55. Which capability ensures service agents send e-mail responses with the correct corporate branding?

Workflow rules

Autoflow

Determination rules

E-mail templates

Q56. Which attribute can you assign to a warranty?

Dates

Duration

Non-covered categories

Registered products

Q57. Where can you find existing cases in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

In the My Cases Summary card available in the home page

In the cases settings view

In the product page

In the case worklist by choosing the Case app from the menu

Q58. What can you do with Agent Desktop in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

Create installed bases.

Create accounts and contacts.

Use a mashup to execute transactions in other SAP solutions.

Assign products to existing accounts.

Q59. You have determined that one of your products has a known fault. You want to ensure that all cases with that product are automatically assigned to the escalation team. Which feature in SAP Service Cloud Version 2 would you use to do this?

Notifications

Case routing

SLA

Service categories

Q60. Which of the following actions can a service agent perform in the Customer Hub in Agent Desktop? Note: There are 3 correct answers to this question.

Edit customer details

Create a new e-mail message or a new case from the What Would You Like To Do? area

Launch a customer survey

View customer details

Access interactions and notes in the timeline tab

Q61. Which of the following steps are required to set up SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

Assign employee to organizational units

Create business role

Create organizational structure

Q62. Which of the following apply when accessing a new SAP Service Cloud Version 2 tenant? Note: There are 2 correct answers to this question.

The administrator must create an initial user in order to log in to the tenant for the first time.

Any test tenant needs to be purchased separately.

The customer will need to provision new tenants through SAP for Me.

The business settings will need to be activated for the tenant.

Q63. Service agents working on a specific case type in SAP Service Cloud Version 2 need to access and perform defined actions in an external solution. What steps must an administrator perform to make this possible? Note: There are 3 correct answers to this question.

Include a dedicated step pointing to the mashup in one of the phases of the case type.

Create a mashup to embed the web page of the external solution.

Define a custom screen for the mashup.

Develop a custom business object.

Use the web page URL of the external solution for extracting input parameters in the mashup.